FREQUENTLY ASKED QUESTIONS
MELBOURNE MADE ORGANICS FAQ'S (FREQUENTLY ASKED QUESTIONS).
AUSTRALIAN MADE ORGANIC SKINCARE, DESIGNED-KIND FOR YOU AND THE PLANET.
VEGAN FRIENDLY, CRUELTY FREE, INDIGENOUS AUSTRALIAN NATIVE EXTRACTS, AUSTRALIAN
CERTIFIED ORGANIC (ACO) INGREDIENTS.
MELBOURNE MADE - FREQUENTLY ASKED QUESTIONS (FAQ'S)
Q: ARE YOUR PRODUCTS MADE IN AUSTRALIA?
A: YES, WE ARE PROUDLY 100% AUSTRALIAN MADE AND OWNED. ALL PRODUCTS MANUFACTURED IN MELBOURNE, AND WE SUPPORT LOCAL THROUGH SOURCING ALL PACKAGING, RAW MATERIALS, AND SUPPLIERS FROM WITHIN AUSTRALIA.
Q: ARE ALL YOUR INGREDIENTS FROM AUSTRALIA?
A: WE SOURCE ALL INGREDIENTS FROM LOCAL AUSTRALIAN SUPPLIERS. WE CHOSE ONLY THE BEST ORGANIC OR CERTIFIED ORGANIC INGREDIENTS FROM AUSTRALIA WHERE AVAILABLE. SOME OF OUR INGREDIENTS MAY BE FROM GLOBAL ORIGINS HOWEVER WE USE AUSTRALIAN SUPPLIERS TO SOURCE THE BEST INGREDIENTS TO MEET OUR HIGH QUALITY, ORGANIC FARMING STANDARDS.
Q: ARE YOUR PRODUCTS VEGAN?
A: MELBOURNE MADE ORGANICS PRODUCTS ARE FREE OF ANY ANIMAL COMPONENTS AND/OR BY-PRODUCTS AND THEY ARE IN FACT CLASSIFIED VEGAN. OUR PACKAGING CARRIES A VEGAN FRIENDLY ICON FOR CUSTOMERS TO EASILY IDENTIFY.
Q: ARE YOUR PRODUCTS TESTED ON ANIMALS?
A: MELBOURNE MADE ORGANICS PRODUCTS ARE NEVER TESTED ON ANIMALS AND ARE CRUELTY FREE, AND OUR PACKAGING CARRIES A CRUELTY FREE ICON
Q: ARE YOUR PRODUCTS CRUELTY FREE?
A: YES, ALL MELBOURNE MADE PRODUCTS ARE NEVER TESTED ON ANIMALS AND ARE CRUELTY FREE, AND OUR PACKAGING CARRIES A CRUELTY FREE ICON.
Q: DO I NEED TO REFRIGERATE MY MELBOURNE MADE PRODUCTS?
A: THERE IS NO NEED IN A NORMAL CLIMATE TO REFRIGERATE OUR PRODUCTS. IF IT IS EXTREMELY HOT AND HUMID YOU MAY WISH TO DO SO. ALL OUR PRODUCTS UNDERGO WHAT IS KNOWN AS STABILITY AND P.E.T. TESTING TO ENSURE THEY ARE SAFE FOR THE CONSUMER AND CAN WITHSTAND HIGH TEMPERATURES.
Q: IS YOUR PACKAGING ENVIRONMENTALLY FRIENDLY?
A: YES, MELBOURNE MADE ORGANICS STRIVES TO SOURCE PRODUCTS AND PACKAGING TO BE ENVIRONMENTALLY FRIENDLY, SUSTAINABLE, AND RECYCLABLE. IT ADHERES TO ALL CERTIFICATION REQUIREMENTS SURROUNDING ORGANIC PRODUCTS. THAT SAID, WE ARE CONTINUALLY REVIEWING OUR PACKAGING AND WILL STRIVE TO MAKE OUR PACKAGING ‘DESIGNED KIND’ AS POSSIBLE INTO THE FUTURE. WE ALSO PROVIDE RECYCLING GUIDELINES FOR OUR CUSTOMERS WITH EVERY ORDER.
Q: WHERE ARE YOUR PRODUCTS MANUFACTURED?
A: ALL PRODUCTS ARE MADE WITH LOVE IN MELBOURNE. WE SUPPORT LOCAL AUSTRALIAN MANUFACTURERS AND SUPPLIERS, ALL PACKAGING, RAW MATERIALS, SHIPPING CARTONS ETC, ARE SOURCED LOCALLY AND WITHIN AUSTRALIA.
Q: WHATS THE BEST WAY TO GET IN TOUCH OR GET ASSISTANCE?
A: YOU CAN GET IN VIA OUR EMAIL HELLO@MELBMADE.COM.AU. WE CHECK THIS REGULARLY AND RESPOND TO MESSAGES.
Q: DO YOU HAVE RETAIL STOCKISTS?
A: CURRENTLY WE ONLY SELL ONLINE VIA OUR WEBSITE, WWW.MELBOURNEMADEORGANICS.COM.AU. WE MAY HAVE STOCKISTS AVAILABLE IN THE FUTURE, STAY UP TO DATE WITH NEWS VIA OUR 'HEY BEAUTIES' EMAIL NEWSLETTER.
Q: WHAT IS YOUR PARTNERSHIP WITH ECOLOGI
A: GLAD YOU ASKED! WE'VE TEAMED UP WITH ECOLOGI TO PLANT A TREE FOR EVERY ORDER YOU PLACE WITH US. TO LEARN MORE ABOUT THE INITIATIVE, CHECK OUT WWW.ECOLOGI.COMMELBOURNEMADE
SKIN CONDITIONS
Q: CAN I USE YOUR PRODUCTS IF IM PREGNANT?
A: MANY PRODUCTS ARE PREGNANCY SAFE, LIKE OUR ORGANIC JOJOBA BODY OIL. EXCELLENT DURING PREGNANCY AND POSTPARTUM TO MINIMISE STRETCH MARKS. WE PROVIDE DIRECTION GUIDLINES IN THE PRODUCT DESCRIPTION SECTIONS ON OUR WEBSITE.
Q: IS PUREGLOW PREGNANCY SAFE?
A: NOT DURING PREGNANCY, AS THEY HAVE CERTIFIED ORGANIC ESSENTIAL OIL INGREDIENTS.
HOWEVER, THEY ARE SAFE TO USE AFTER BIRTH EVEN WHILE BREAST FEEDING.
Q: CAN I USE YOUR PRODUCTS IF I HAVE SENSITIVE SKIN?
A: IF YOU HAVE SENSITIVE SKIN, WE RECOMMEND PATCH TESTING A COUPLE OF DROPS ON THE INSIDE OF YOUR ARM BEFORE USE OF ANY SKINCARE PRODUCT.
WE DEVELOPED THE PRODUCTS TO BE SUITABLE FOR SENSITIVE SKIN, AND ALL SKIN TYPES.
IF UNSURE, PLEASE CONSULT YOUR SKIN PROFESSIONAL BEFORE USE.
Q: CAN I USE PRODUCTS WITH SKIN CONDITIONS, LIKE ECZEMA & DERMATITIS?
A: WHILST OUR PRODUCTS ARE LISTED AS SAFE FOR ALL SKIN TYPES, FOR SERIOUS SKIN CONDITIONS WE RECOMMEND YOU CONSULT WITH A DOCTOR OR DERMATOLOGIST BERFORE USE.
PAYMENT & SHIPPING (REFER TO POLICY DOC FOR MORE INFORMATION)
Q: WHAT PAYMENT METHODS ARE ACCEPTED?
A: WE ACCEPT ALL MAJOR CREDIT CARDS AND ALTERNATIVE PAYMENT METHODS LIKE PAYPAL & AFTERPAY.
Q: IS AFTERPAY AVAILABLE FOR PURCHASES?
A:YES, WE ARE AN APPROVED MERCHANT FOR AFTERPAY PAYMENTS.
Q: IS PAYPAL PAYMENTS AVAILABLE?
A: YES, WE ARE AN APPROVED MERCHANT FOR PAYPAL PAYMENTS.
Q: WHAT'S THE EXPECTED DELIVERY TIME WITHIN AUSTRALIA?
A: WE USE SENDLE, AUSTRALIA POST, AND DHL AS DELIVERY PARTNERS. EXPECT 2-7 DAYS FOR DOMESTIC DELIVERY. EXPECT LONGER DELAYS IF LOCATED OUTSIDE METRO AREA, OR RURAL AREAS.
Q: DO YOU SHIP INTERNATIONALLY?
A: YES, WE SHIP INTERNATIONALLY, PLEASE BE AWARE OF LONGER DELIVERY TIME. ALSO, PLEASE ADHERE TO YOUR COUNTRY IMPORT GUIDELINES INCLUDING ADDITIONAL CUSTOMS FEES OR IMPORT TAXES. PLEASE SEE LIST OF APPROVED COUNTRIES IN OUR SHIPPING POLICY.
Q: HOW DO I TRACK THE PROGRESS OF MY ORDER?
A: EVERY ORDER GENERATES A DELIVERY TRACKING CODE, UNIQUE TO EACH DELIVERY PARTNER. YOU WILL BE ABLE TO TRACK DELIVERY STATUS VIA THEIR WEBSITEUSING THE TRACKING CODE FOR YOUR ORDER.
REFUNDS (REFER TO POLICY DOC FOR MORE INFORMATION)
Q: DO YOU OFFER REFUNDS?
A: WE WILL FULLY REFUND OR REPLACE FAULTY OR DAMAGED GOODS, IF THEY WERE PURCHASED VIA OUR ONLINE STORE. GET IN TOUCH WITH US VIA EMAIL AND INCLUDE PHOTOS OF DAMAGED OR FAULTY PRODUCT. FOR PURCHASES MADE VIA A RETAILER, PLEASE CONSULT THE RETAILER WHERE YOU PURCHASED THE PRODUCT FOR THEIR RETURNS POLICY.
Q: REFUNDS & EXCHANGES
A: IF YOU CHANGE YOUR MIND, OR DECIDE YOU NO LONGER WANT THE PURCHASED GOODS, YOUR PRODUCT(S) CAN BE RETURNED FOR REFUND OR EXCHANGE UNDER THE FOLLOWING CONDITIONS: 1. PRODUCTS MUST BE UNOPENED AND IN THE ORIGINAL CONDITION. 2. PRODUCTS MUST BE RETURNED WITHIN 7 DAYS FROM ORIGINAL RECEIPT OF GOODS. 3. PROOF OF PURCHASE / ORDER INFORMATION MUST BE INCLUDED. (PLEASE REFER TO REFUNDS POLICY DOCUMENT FOR MORE INFORMATION)
